Support

Need help with Napuki? We're a small team and we read every message. Email us at support@napukiapp.com and we'll get back to you within 1–2 business days.

Common questions

How do I manage or cancel my subscription?

Subscriptions are billed through the Apple App Store or Google Play. To manage or cancel, open your device's subscription settings (App Store: Settings → your name → Subscriptions; Google Play: Profile → Payments & subscriptions). Refunds are handled by the store you purchased through.

How do I delete my data or my account?

You can delete child profiles, voice models, individual stories, or your entire account from the app's settings. You can also email us a deletion request and we'll complete it within 30 days. See our Privacy Policy for details.

Something in a story looked wrong or inappropriate

Please report it directly from the story screen in the app, or email us with the story title. We review every report.

The narration doesn't sound like me

Voice quality depends on the recording. Try re-recording in a quiet room, speaking naturally at a normal pace. You can re-record your voice anytime from Settings.

Contact

Email: support@napukiapp.com